FAQs

ORDERS AND DELIVERY / PICKUP

  • How much is shipping?
We will pack and ship your order to any address within Canada. Orders over $100 receive free shipping. Orders under $100 are $10 shipping.
  • When will I receive my order?
Orders placed before 2 p.m. Monday to Friday (excl holidays) will be shipped the same day. All orders received after 2 p.m. will be shipped the following business day. We use standard shipping so you should receive your order in 5-7 days. Please contact us if you would like a quote for expedited shipping.
  • Can I collect my order?

Yes! For your health and safety we are happy to offer curbside pick-up.

We are open 7 days a week 11 a.m. - 4:30 p.m. After you place your order, call us at 604-987-1773 or 604-715-3981 and if it is during opening hours, you can come and pick up the same day. You can also email us at gsc@nscss.net and we can arrange an appointment. Please allow 24 hrs for a reply to any emails.

If our opening hours don't work for you, we can arrange an alternate time for pick up that might suit you better. Please call or email to arrange.

  • What about returns?
Some items are brand new but some items are pre-loved, which means although they are in great condition they still may have a little wear. We carefully look through each item to ensure there is no damage and if we see anything we will make sure it is mentioned in the description of the item.
All Items Are Final Sale. If for any reason you are terribly unhappy with your purchase please do email or call and we will try and work something out for you.

DONATING TO GOOD STUFF CONNECTION

  • What happens to the items I donate to Good Stuff Connection?

We are so very grateful to everyone who takes the time to bring us donated items. Donations can go directly to women and children staying at our safe and secure housing programs, be passed on to individuals in need through Good Stuff Connection's Clothing Program, or sold in our store to raise funds for our other programs like our kids summer camp or our homeless outreach activities.

  • How are donations cared for?

We take cleanliness and care of our donations very seriously. Each item of clothing is steamed for your safety.Shoes, handbags and accessories are cleaned and disinfected using safe and natural products.

For the welfare of our staff, donors, customers and donation recipients, during the current COVID-19 outbreak all staff are following strict health and safety standards including physical distancing and increased hygiene protocols to keep all items as safe as possible. Please contact us if you would like to find out more.

 

ACCESSING THE CLOTHING PROGRAM

  • How does the Clothing Program work?

The Good Stuff Connection Clothing Program supplies clothing, footwear and personal items to men, women and children in need on the North Shore. We supply clothing vouchers to our partner agencies and individuals with a voucher are welcome to visit the store and choose items from our current stock.

  • How do I get a Clothing Program voucher?
Vouchers are issued by North Shore Crisis Services Society and fourteen partner organisations. If you qualify for the program please speak to your support worker for a referral, or call us on 604-987-0366 for more information.
If you are a social service agency who would like to participate in our Clothing Program, please call Good Stuff Connection on 604-987-1773.

 

NORTH SHORE CRISIS SERVICES SOCIETY

  •  What does North Shore Crisis Services Society do?

North Shore Crisis Services Society has been working with women and children on the North Shore for over thirty years. We:

    • provide safe and secure shelter to abused women and their children,
    • offer psycho-educational counselling for children and support services for women in the community,
    • foster self-esteem and self-determination,
    • work towards ending abuse through education and public awareness

Please visit our website to find out more.

  • How can I access help and support?

If your safety is at risk, call 911.

If you have an emergency and need information or support quickly, call the 24 hour Women's Support Line on 604-987-3374. 

For more information on contacting our specific programs or our administration office, please visit our website.

  • How can I get involved?

 THANK YOU! We would love to hear from you.To find out more about giving (time, money or used clothing) please visit our website.

More information about volunteering with North Shore Crisis Services Society is available on our website.